Delivery Info

Delivery Guide

Currently we only take orders for delivery to the UK.  Please contact us direct regarding deliveries to other parts of the world.

Postage and Packaging Charges

All standard delivery – £3.95.

Deliveries are packed to order and dispatched from Alnwick, Northumberland using Royal Mail First Class Post, Second Class for parcels of 1kg and over, including packaging.

We aim for goods to be dispatched within 24 hours of ordering, however please allow up to 3 business days.  If an item is out of stock and we are unable to dispatch within three business days, we will advise you by email as soon as possible after receipt of your order and offer you a full refund or partial delivery of your order.

The prices for any products ordered will be as quoted on the website, except in the case of obvious errors. For orders made from the UK or the European Union, VAT is included (20% VAT for teaware, 0% VAT for loose-leaf tea). The cost of delivery will be separately itemised at the checkout (including 20% VAT).

Items added to the Collection gift orders are combined in the same delivery parcel. Gift orders required to be packed separately should be made as a separate order.

Please allow a minimum of 24hrs for ‘Collect from Tea Brewery’ orders to be packed, and bring valid ID when collecting the order. Note: our Tea Brewery in Alnwick is closed Tuesdays & Wednesdays during term-time – opening times can be found here.