Delivery Info

Delivery Guide

Currently we only take orders for delivery to the UK.  Please contact us direct regarding deliveries to other parts of the world.

Postage and Packaging Charges

All standard delivery – £3.95.

Deliveries are packed to order and dispatched from Alnwick, Northumberland using Royal Mail Second Class for small parcels or large letters.

We aim for goods to be dispatched on Mondays, Wednesdays and Fridays, however please allow up to 3 business days from ordering.  If an item is out of stock and we are unable to dispatch within three business days, we will advise you by email as soon as possible after receipt of your order and offer you a full refund or partial delivery of your order.

The prices for any products ordered will be as quoted on the website, except in the case of obvious errors. For orders made from the UK, VAT is included (20% VAT for teaware, 0% VAT for loose-leaf tea). The cost of delivery will be separately itemised at the checkout (including 20% VAT).

Items added to the Collection gift orders are combined in the same delivery parcel. Gift orders required to be packed separately should be made as a separate order.

UPDATE 04/21 In order to expand our online & wholesale offer, we are setting up our new distribution depot at Amble. While we’re sorting that out, and until our shop in Alnwick can viably reopen after the current COVID lockdown, we are temporarily disabling the ‘Collect from Tea Brewery’ option. Sorry if this causes inconvenience, and we’ll try to make it available again as soon as it’s feasible for us to do so. xCaroline